| TERMS AND CONDITIONS | introduction |
| guarantee | |
| making a purchase | |
| peace of mind | |
| returns and cancellations | |
| security | |
| privacy policy | |
| shipping and delivery |
Thank you for using the VanPeterson.com site (the "site"). Use this section for information about the terms and conditions that govern your use of the site.
If you have any further questions, please contact Customer Care or write to:
VanPeterson.com Ltd
John Loftus House
Summer Road
Thames Ditton
Surrey
KT7 0QQ
United Kingdom
The advertising of products on this site is an 'invitation to treat'. That means your order is an offer, not a contract of sale between you and VanPeterson.com Ltd. ("VanPeterson.com"), so prices and stock availability won't be contractually confirmed until you receive the 'confirmation of order' email dispatched once credit card authorisation has been confirmed and stock levels have been checked.
These terms and conditions cannot be varied except by changes made by VanPeterson.com on the site, which we may make from time to time. In particular, nothing said by any representative of VanPeterson.com will operate as a variation to these terms and conditions or constitutes a legal representation of the company.
GUARANTEE
Every item of jewellery in the VanPeterson.com collection is created to achieve the highest standards of quality.
We will do everything possible to ensure that you can be confident of making a secure, risk-free purchase from VanPeterson.com. In the unlikely event that you are unhappy in any way with our service, we will guarantee to refund the full cost of your purchase when the item is returned in pristine condition, within 30 days.
When you make a purchase from VanPeterson.com:
- You will receive a confirmation of receipt of your order as soon as your order has been received.
- You will receive a further confirmation order as soon as your order has been despatched.
- You will receive your jewellery in luxurious gift packaging within 7 working days of purchase (unless you have purchased a ring that requires sizing, which we will endeavour to deliver within 10 working days).
Your jewellery will be fully insured during delivery.
All VanPeterson.com jewellery is hallmarked to guarantee the purity of the metal used.
Pricing
All prices are in GBP Sterling and are inclusive of VAT as well as shipping and transit insurance costs to UK destinations.
For delivery to countries outside of the UK please contact us.
Returns & Cancellations
If you are not totally satisfied you may return your purchase in its original condition to VanPeterson.com within 30 days and the full cost of the purchase will be refunded – for details, click here.
Customer Care
If you need assistance for any reason, please contact us.
Security
Complete security for customer transactions is one of our primary concerns.
For details of our security policy, click here.
Privacy
For details of our privacy policy, click here.
RETURNS AND CANCELLATIONS
Returning a product
If you need to return an item, please contact Customer Care.
We will give you a return authorisation number, which you need to include with the items being returned along with the name of the person who placed the initial order, their telephone number and the original order number.
We will also advise you of the address for return of items. You should arrange delivery (in the original packaging) to this address by secure means and you should also insure the items for their full sales value. A prompt refund will be issued if the item is in its original condition and all the information referred to above is received.
The credit card used for the original purchase will be credited with the original price. We will refund your shipping cost if the return is a result of our error. If there are any problems with your refund, we will contact you.
Cancellations & Exchanges
If you realise you have made a mistake and want to cancel your order, please contact Customer Care. Because we ship so quickly, it may not be possible to stop your order so please follow the instructions for 'Returning a Product' in those instances.
Defective & Damaged Items
If you should receive an item that is defective, damaged or not what you ordered, please contact Customer Care within 10 working days.
We will help you resolve any issues as quickly as possible by delivering another item, replacing your order or refunding the amount paid.
Complete security for customer transactions is a primary concern of ours. All information sent to us through our website is automatically encrypted for safe storage.
The VanPeterson.com site uses SSL (Secure Socket Layers) technology.
SSL is the industry standard method for computers to make secure transactions without risk of data interception, manipulation, or recipient impersonation.
You can see that you are in a secure environment through the 'padlock' symbol on Microsoft Internet Explorer or 'key' symbol on Netscape Navigator.
SSL works with Microsoft Internet Explorer version 3.0 and later and Netscape Browser versions 2.0 and later. We feel it's important to have this level of security available, so anyone using lower version browsers should contact Customer Care to place an order.
Please don't try to send orders via email, as we can't guarantee any secure transmission of details. If you are still worried about security over the Internet, then please contact Customer Care.
PRIVACY POLICY
Your details and dataYour privacy as an individual and as a customer is important to us, so we don't use the information you provide us on this site to learn any more about you other than what is required to fulfil your orders or offer you services such as news alerts or reminder services.
VanPeterson.com doesn't combine your individual information with any kind of site analysis, but we do look at the overall browsing behaviour of our customers to improve the way the site navigates.
We also don't track your behaviour on any other sites or follow you once you've left VanPeterson.com.
Any personal data gathered by us in your use of this site will be recorded electronically and only used in accordance with the UK Data Protection Act 1998. Data is stored by the company in the UK in order to effect delivery of your goods and provide our full customer service to you, as well as to compile accounting and other records.
Cookies
A cookie is a small file stored on your computer by a web site to give you a unique ID. A cookie generated by our site contains no information about you but helps make it easier and faster for you to use our site.
In keeping with our privacy policy on customer information, we analyse data gathered via cookies only in aggregate, not at the individual customer level.
Email Usage
VanPeterson.com uses your email address as a convenient way to contact you about your order or any reminder service you may have. From time to time, we may update you on relevant VanPeterson.com site or new gift news, but only with your permission. We will not pass your details on to any other relevant third parties you may be interested in unless you agree to that activity.
Costs and times
All prices include VAT as well as shipping and transit insurance for delivery within the UK.
Our policy is to deliver items within 7 working days from your order, except where it is necessary to size rings. We can only deliver goods to the address specified on your order and require a signature on receipt to confirm delivery.
If items you have ordered don't arrive within seven days of order confirmation, please contact Customer Care so we can trace your order.
We can only accept orders for items that are in stock. In exceptional circumstances we may not be able to fulfill an order we have accepted, so your credit card will be re-credited with the original price and we will notify you by email. In no circumstances will we be liable to you for any additional amounts.
VanPeterson.com shall not be liable to you for any failure to deliver items you have ordered or any delay caused by any event or circumstance beyond its reasonable control.
Receipt of Order
VanPeterson.com must receive payment in full for your order before it can be accepted. Once your credit card has been authorised and stock is checked, VanPeterson.com will send you an email receipt confirming your order. Please keep this receipt for your records, and if there should be anything wrong with the receipt please contact Customer Care immediately.
